Technical Support and Caller Solutions

We’re not just taking calls. We’re solving your customers’ problems.
resolving your customers’ issues on the first call
Customer Experience
creating a positive overall experience for your customers
providing critical support that allows you to focus on operations
75 %

reduction in truck rolls

Our focus on solutions has eliminated more than 75 percent of maintenance-related truck rolls for our customers.

93 %

first call resolution

Because of our team’s training, resources and focus on solutions, we resolve 93 percent of problems on the first call — well above the industry average.

All you need to create an amazing customer service experience.

  • Detailed Reports

  • Live Chat

  • 15+ Years Experience 
A different approach

Electric Utilities and Broadband

As an electric distribution utility, you have a commitment to outstanding customer service. We match that commitment with our deep knowledge of technology and our years of experience to provide Technical Support and Caller Solutions to your customers.
Partner with a company that not only shares your customer philosophy, but also understands the challenges of supporting IP-based services.
Traditional Power Outage Reporting
Network Support Services also provides traditional reporting services for power outages. As your response center, we will take outage calls 24/7, after hours or only when you need overflow support. We will collect caller information and deliver it to you in a format that best meets your needs.